Enjoy complimentary shipping on orders of $150
or more and free return shipping on all orders
Shipping Times & Rates
Currently we are only able to accept online orders to shipping addresses within the United States, and do not ship internationally. To ensure the secure delivery of your order, Diamonds By Borden does not ship orders to post office boxes. Diamonds By Borden is able to accept post office box addresses for your billing needs.
For each address within the United States, the following charges apply:
Ground shipping: $20. Please allow 4-5 business days.
Items ordered together may not always ship together. If your order requires more than one shipment, you will only be charged one shipping fee.
Next-day delivery: $30 without signature confirmation or $35 with signature confirmation. Orders placed before 3:00PM EST Monday through Friday will be delivered on the following day, including Saturdays where Saturday delivery service is available. Sunday and holiday delivery is not available. Next-day delivery is not offered for watches or engraved items.
Please allow an additional 2-3 days for delivery of machine-engraved items and an additional 4-5 days for delivery of monogrammed and hand-engraved items.
To inquire about shipments within the U.S. APO or FPO addresses, please contact Customer Service at 800 843 3269. Representatives are available 8:00AM-10:00PM EST Monday-Friday, 10:00AM-5:00PM EST Saturday & Sunday.
MORE INFORMATION ON COMPLIMENTARY SHIPPING:
•The price of the merchandise must meet the required amount in order to receive complimentary shipping.
•Free shipping promotion excludes Tiffany for Business accounts.
•Sales tax & engraving fees do not count toward the total amount.
•Multiple items totaling the required amount will not receive free shipping if sent to multiple addresses.
•Complimentary shipping is only available for orders placed on the U.S. Website for domestic delivery.
•The ending time for free shipping is 11:59PM Eastern Standard Time on the last day of the offer.
Articles are accepted for credit or exchange in the U.S. if returned in saleable condition within 30 days, accompanied by a sales receipt. Returns may be sent to our Customer Service Center, or you may take your return to any of our retail stores in the U.S.
A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. To return or exchange your gift selection, please follow the instructions included with your package.
Returns may be sent to our Customer Service Center at: Diamonds By Borden
701 PALOMAR AIRPORT RD, STE 300
CARLSBAD CA 92011-1023
Or you may take your return to any of our retail stores in the U.S. To locate the store nearest you, click here. If you have any questions, please contact Customer Service at 800-843-3269. Representatives are available 8:00AM-10:00PM EST Monday-Friday, 10:00AM-5:00PM EST Saturday and Sunday.