We offer a free 30-day money back guarantee, so that you can make sure your purchase is just right. If for any reason you are not completely satisfied with your purchase, simply return it within 30 days for an exchange or full refund. We take pride that our jewelry is produced with the highest standards of quality and excellence!
Diamonds By Borden is proud to offer 100% free return shipping on all jewelry and gemstone orders. We will provide the free FedEx return shipping label, so that your return process is seamless and easy.
Within 30 days of shipment to our US customers, we also offer one complimentary resizing for our standard ring styles with free shipping both ways. Custom, modified, and engraved rings are subject to resize fees. Diamonds By Borden offers one complimentary resizing for our vintage rings, within the sizing tolerance listed online for each ring. If you resize your ring at the time of your purchase, any subsequent resizes will be subject to fees. For orders shipped outside the US, we can not offer free ring resizing or free returns. For more info, please call to speak to one of our jewelry consultants at (951) 465-5767.
Please note that returned items must be in their original, unworn condition and accompanied by all original documentation. Due to their personalized nature, the following orders are nonreturnable: items that have been modified, engraved, or resized; items that have previously been exchanged; and custom designed jewelry. If a piece is returned for a refund or canceled during production, your next purchase will qualify for exchange. Alterations to orders currently in process void the complimentary resize, return and exchange policies. If you have a special request for a later delivery date, our 30 day return/exchange period begins on the date that your order was first available to ship. Similarly, if you plan on picking up your ring from our San Francisco showroom, our 30 day return/exchange period begins on the date that your order is available for pick up.